Customer Help
eBee Technology's professional team is always here to assist.
Common purchase queries answered
Orders and Shipping
For retail customers, eBee Technology will ship within 72 hours. We usually use economic express delivery, and we can also deliver products according to the customer’s designated logistics. The transportation time is calculated based on the actual logistics and the customer’s address.
For wholesalers and distributors, the time for product preparation, shipment, and logistics should be discussed before confirming the order and withdrawn in the proforma invoice.
Currently, eBee Technology’s system supports ordering products without an account.
Of course, having an account can easily track the status of orders. If customers need it, they can contact us and we will create accounts for them.
If the products have not yet been shipped, customers can contact us at any time to change the address, and eBee Technology will recalculate the shipping cost.
If the products have already been shipped, we will do our best to assist.
We suggest contacting us directly through contact forms, emails, and WhatsApp, which will be more efficient.
Customers can contact eBee Technology to get the latest order status, and we will reply to you within 24 hours.
At the same time, retail customers can also track order status and query logistics information from our backend system by logging in to user accounts.
eBee Technology does not keep customers’ credit card information, and all customer privacy is secure.
Customers can check our Privacy Policy to learn more.
All business activities of eBee Technology are managed under a reasonable tax system, so we need to charge sales tax.
The selling prices of all products have included sales tax, but we still have a high price advantage. Please feel free to purchase from us.
Usually, eBee Technology ships products to all countries and regions of the world. However, the following situations may prevent us from shipping.
Ⅰ Places without logistics.
Ⅱ The product is not suitable for use in the customer’s location, such as local special voltage standards.
Ⅲ Local policies prohibit sales or require special certification which we don’t have.
We will try our best to pack the items into one package to make them more convenient and environmentally friendly.
If the customers order too many items or the products’ volume is large, we may/have to divide them into several packages for shipping.
If you need to swap an item
Returns and Exchanges
Customers can return undamaged products and receive a refund within 30 days after purchase, but corporate procurement/wholesale orders (with orders exceeding 10 units)/distributor orders may not be refundable. Orders exceeding 30 days cannot process refund requests for non-quality issues.
eBee Technology provides a 12-month warranty period for products to handle exchange needs caused by product quality issues.
Visit our Returns & Refunds page to learn more.
eBee Technology will carefully check whether the size, color, function, etc. of the items meet customers’ order requirements before shipping.
But if the customer receives the wrong items, we will ship the correct items again as soon as possible, or negotiate to provide compensation that can satisfy the customer.
eBee Technology fully considers the safety of product transportation during the product development and packaging design stages.
If the product is damaged due to special reasons and is caused by eBee Technology, we will resend the product as soon as possible. If it is caused by the logistics companies, we will compensate the customer first and then negotiate with the logistics companies.
You can send us by email, our email address is [email protected].
Please describe your order number, return reason, and return list in the email, and we will handle it for you within 48 hours.
We have listed common problems on this page, and customers can browse this list to solve the problems.
If customers’ problems are not on the list or have not been resolved yet, eBee Technology welcomes customers to contact us through contact forms, emails, or WhatsApp, and we will reply within 24 hours.
For wholesale/distributor orders, eBee Technology will double-check the logistics address before shipping. Please keep in touch with us.
For retail customers, eBee Technology will ship the ordered products within 72 hours. Please contact us as soon as possible. At the same time, we will also help to contact the logistics company and try to solve it. We suggest checking the logistics information before submitting an order.
The customer can change or cancel the order before we ship the products out. If the customer confirms the need to change or cancel the order, please contact us in advance and inform us of the order number and the details of the change.
Yes, of course. Please contact us and provide product links and order quantities. We will offer a special procurement channel.
We will complete production as soon as possible and prioritize sending out products.
It should be noted that if the product is discontinued, lacks raw materials, or has logistics restrictions, we will notify in advance.