Common queries answered
Frequently asked Questions
For retail customers, eBee Technology will ship within 72 hours. We usually use economic express delivery, and we can also deliver products according to the customer’s designated logistics. The transportation time is calculated based on the actual logistics and the customer’s address.
For wholesalers and distributors, the time for product preparation, shipment, and logistics should be discussed before confirming the order and withdrawn in the proforma invoice.
Customers can return undamaged products and receive a refund within 30 days after purchase, but corporate procurement/wholesale orders (with orders exceeding 10 units)/distributor orders may not be refundable. Orders exceeding 30 days cannot process refund requests for non-quality issues.
eBee Technology provides a 12-month warranty period for products to handle exchange needs caused by product quality issues.
If the products have not yet been shipped, customers can contact us at any time to change the address, and eBee Technology will recalculate the shipping cost.
If the products have already been shipped, we will do our best to assist.
Customers can contact eBee Technology to get the latest order status, and we will reply to you within 24 hours.
At the same time, retail customers can also track order status and query logistics information from our backend system by logging in to user accounts.
Customers can check the Customer Help page to solve general issues.
In addition, eBee Technology also welcomes customers to contact us, and we will reply within 24 hours.
For wholesale/distributor orders, eBee Technology will double-check the logistics address before shipping. Please keep in touch with us.
For retail customers, eBee Technology will ship the ordered products within 72 hours. Please contact us as soon as possible. At the same time, we will also help to contact the logistics company and try to solve it. We suggest checking the logistics information before submitting an order.
Usually, eBee Technology ships products to all countries and regions of the world. However, the following situations may prevent us from shipping.
Ⅰ Places without logistics.
Ⅱ The product is not suitable for use in the customer’s location, such as local special voltage standards.
Ⅲ Local policies prohibit sales or require special certification which we don’t have.
We will try our best to pack the items into one package to make them more convenient and environmentally friendly.
If the customers order too many items or the products’ volume is large, we may/have to divide them into several packages for shipping.