Corporate FAQ

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Corporate FAQ2020-05-31T00:35:46+08:00
What are the certifications of your products?2020-04-18T22:38:32+08:00

We have CE, FCC, RoHS, CCC, SASO, UL, VDE, GS, CSA, EMC, TUV, Ek, TCO, EMS, etc.
There are different certifications for different products.

How do I install the product?2020-02-15T17:34:51+08:00

Our product manuals have installation instructions. In addition, email or telephone is welcome to communicate with us, and we will provide support.

Are items compatible with all electrical systems?2020-02-15T16:54:02+08:00

Generally we provide the following voltage use versions:
AC, 110V – 120V ~ 50 – 60Hz
AC, 220V – 240V ~ 50 – 60Hz
In addition, some products are suitable for DC, 12V / 24V.
Please note your electricity usage in the order or communicate with us in advance.

How do I search products?2020-02-15T17:38:37+08:00

There are two ways to search for products. Browse the website to search by category. The second is to use our search box. Type a keyword or part number so that our shopping cart offers products that match the search term.

Where are your products made?2020-02-15T17:39:00+08:00

Unless otherwise stated, all our products are made in China.

Do you provide warranty for products?2020-02-15T17:38:04+08:00

Yes, we offer a 12-month warranty for products.

Do you ship worldwide?2020-02-15T17:39:11+08:00

Yes, we ship worldwide.

Does the mobile APP work on all phones?2020-02-15T17:38:19+08:00

The APP is compatible with any IOS & Android set.

Where do you ship from?2020-02-15T17:39:22+08:00

Usually we ship from China, and at the same time we are building overseas warehouses.

What are the shipping ways and related costs?2020-02-15T18:33:02+08:00

We provide e-Packet, China Post, DHL, FedEx and other shipping ways to most countries and regions, and charge fees according to official actual billing standards.

What is the shipping time?2020-02-15T18:33:13+08:00

The time frame for order delivery is divided into two parts.

Processing time: Order verification, quality check, packaging. All orders will be sent to the manufacturer for shipment within 24 hours after the order is placed, and the manufacturer and China Post will process it for an additional 2-4 days.

Shipping time: The time it takes for the items to arrive from our warehouse to their destination. US orders are shipped by e-Packet and usually take 7 to 14 business days to reach their destination, sometimes longer. In addition, we also provides DHL, FedEx, etc.

How do I track my package?2020-02-15T18:33:25+08:00

You can track your package with a confirmation E-mail. You can also click the “Track My Order” button on our website.

What items can be returned?2020-02-15T18:33:39+08:00

1.Within 30 days after the order date.

2.Original condition: available for resale.

3.Not used or damaged.

4.In the original packaging.

How do I return a product?2020-02-15T18:33:51+08:00

Once you have alerted us you wish to make a return through an email contact.We will email a link to start the easy return process.

What payment terms you can accept?2020-02-15T18:34:05+08:00

We can accept PayPal, Credit card, Bank transfer, Western Union, etc.

How do I cancel my order?2020-02-15T17:35:59+08:00

Only unshipped orders may be canceled.Cancellation may be done either through email or by telephone.Refund will be issued accordingly.

Is my information secure using this site?2020-02-15T18:34:17+08:00

Absolutely! Our Secure Software(SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your information so that it cannot be read as the information travels over the Internet.

What if my address is wrong?2020-02-15T18:34:31+08:00

If your address is not available,we will send you an email or call you.Please be sure to check your email within 24 hours of placing your order.We will do everything we can to fulfill your order.

Contact Info

No. 478, Xinglinwan Road, Jimei District, Xiamen City, Fujian Province, China

Mobile: +86-198 9668 9593

Fax: +86-0592-8208 7781

Web: www.ebee.com

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